Shipping policy

Last Updated: August 2, 2026

Thank you for shopping with ChoGlow, your destination for feminine fashion, beauty, and occasion-wear. We know the wait between clicking "order" and opening your package is the hardest part, so we have put together this guide to explain how our shipping works, roughly how long things take, and what to do if anything ever goes sideways, so you have a clear picture of what to expect.

1. Order Processing

Once you place an order, our team gets to work preparing it for shipment. Order processing takes 1–2 business days.

A few things to keep in mind:

  • Business days are Monday through Friday and do not include weekends or public holidays.
  • Orders placed on a weekend or holiday will begin processing on the next business day.
  • During processing, we confirm your details, pick and pack your items, and get everything ready for the carrier.

Processing time is separate from transit time, so please factor both into your total delivery estimate (more on that below).

2. Shipping Rates & Free Shipping

Here is the simplest part of our policy: shipping is always free.

  • Free shipping applies to every single order, every time.
  • There is no minimum spend to qualify.
  • You will never see a surprise shipping charge at checkout, no matter how large or small your order is.

What you see is what you pay. No hidden fees, ever.

3. Estimated Delivery Times

After your order finishes processing, it enters transit with the carrier. Standard transit time is 8–12 business days.

To estimate when your package will arrive, add the two stages together:

  • Processing: 1–2 business days
  • Transit: 8–12 business days
  • Total estimated delivery: processing time plus transit time
  • In total, most orders arrive within about 9 to 14 business days from the day you order.

Please remember these are business-day estimates and do not include weekends or holidays. Delivery windows are estimates, not guarantees, and can occasionally shift due to factors outside our control.

4. Order Tracking

We want you to be able to follow your order every step of the way. As soon as your order ships, we will email you a tracking number so you can watch its progress.

A couple of helpful notes:

  • It can take 1 to 2 business days for tracking information to activate and begin showing scans after you receive the email.
  • If your tracking has not updated in 3 to 5 business days, please do not worry, packages sometimes move faster than the tracking system reflects.
  • If you are still concerned, reach out to us at support@choglow.com and we will look into it for you.

If you did not receive a tracking email, please check your spam or promotions folder first, then contact us if you still cannot find it.

5. Shipping Destinations

At this time, ChoGlow ships within the United States only. We are not able to process or deliver international orders right now.

  • If you are unsure whether we can ship to your specific US address (for example a PO box or military address), email support@choglow.com and we will confirm.

We are always growing, so please check back as we continue to expand where we can deliver.

6. Multiple Items & Split Shipments

If your order includes several items, such as your dresses, tops, accessories, and beauty pieces, they may not all arrive in the same package or on the same day.

  • Items may ship separately depending on where they are stocked.
  • You may receive multiple tracking numbers for a single order.
  • Split shipments never cost you anything extra, shipping is always free.

If part of your order arrives and the rest has not shown up within the expected delivery window, feel free to reach out and we will help track down the remaining items.

7. Delayed Shipments

Every now and then, a package takes longer than expected. While we do everything on our end to ship on time, once an order is with the carrier, delivery is in their hands.

Delays can happen because of:

  • Carrier backlogs or logistics issues
  • Peak seasons and busy holiday periods
  • Severe weather or other events outside anyone's control

If your order is running behind, please know it is still on its way. If it has been noticeably longer than the estimated delivery window, contact us at support@choglow.com and we will gladly check on it for you.

8. Lost, Missing or Stolen Packages

If your tracking shows your package was delivered but you cannot find it, try these steps first:

  • Check around your delivery area, including porches, mailboxes, side doors, and with building management.
  • Ask household members or neighbors if they accepted it for you.
  • Wait 24 to 48 hours, as carriers sometimes mark packages delivered slightly early.
  • If your tracking never shows delivery and the package appears stuck well beyond the estimated window, email us at support@choglow.com with your order number and we will investigate with the carrier.

If your package still has not turned up after checking, please email us at support@choglow.com with your order number and we will work with you to resolve it.

9. Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing checkout. Accurate address details are the customer's responsibility, and we ship to the address exactly as it is provided.

  • Please contact us at support@choglow.com within 24 hours of ordering, and as early as you can, since once your order enters processing (which can begin the next business day) we may no longer be able to make changes.
  • We will do our best to update the address before the order ships, but we cannot guarantee changes once processing is complete.
  • We are not responsible for packages delivered to an incorrect or incomplete address supplied at checkout.

10. Undeliverable & Returned-to-Sender Packages

Sometimes a package cannot be delivered and is sent back to us. This usually happens due to an incorrect address, an unclaimed delivery, or repeated failed delivery attempts.

  • When a returned package reaches us, we will contact you to arrange a reshipment.
  • If a reshipment is needed because of an address issue, we will work with you to confirm the correct details first.
  • As always, we will not charge you additional shipping to send your order back out.

11. Damaged or Defective on Arrival

We want your order to arrive in perfect condition. If something shows up damaged or defective, we are here to make it right.

  • Please contact us as soon as you can at support@choglow.com, and note that our full return window is 30 days from your delivery date.
  • Include your order number and clear photos of the item and its packaging so we can help quickly.

For full details on returns, exchanges, and refunds, please see our Return & Refund Policy.

12. Order Changes & Cancellations

Need to make a change or cancel? Please reach out as soon as possible.

  • Please contact us within 24 hours of ordering, and as early as you can, since once your order enters processing (which can begin the next business day) we may no longer be able to make changes.
  • Because our team is available Monday to Friday, 9:00 AM to 3:00 PM ET, please send urgent change or cancellation requests as early as possible so we can act before your order ships.
  • Contact us at support@choglow.com and we will do our best to help.

13. Contact Us

Have a question about your order or anything in this policy? Our team is happy to help.

  • 📧 Email: support@choglow.com
  • 📍 Address: 7214 New Utrecht Ave Unit #3010, Brooklyn, NY 11228
  • 🕐 Support Hours: Monday–Friday, 9:00 AM – 3:00 PM Eastern Time

We typically respond during our support hours and will always do our best to get back to you quickly. Thank you for choosing ChoGlow.